Unboxie Return Policy

Eligibility for Returns

• Timeframe: Returns must be initiated within 48hrs of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Exclusions: Certain items are non-returnable, including:
  • Personalized or custom-made gifts.
  • Perishable goods such as food or flowers.
  • Digital products, including e-gift cards.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

How to Initiate a Return

To start a return, please contact our Customer Support Team at hello@unboxie.ai or through our website’s support portal at www.unboxie.ai.

• Provide Details: Have your order number and the reason for the return ready. If the item is defective or damaged, please include photos as evidence.
• Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item. Also, ensure that the item is securely packaged to avoid damage during transit.

Refunds

• Processing Time: Once we receive your return, please allow 5-7 business days for inspection and processing.
• Refund Method: Refunds will be issued to the original payment method. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Check our refund policy for more details if needed.

Exchanges

• Product Exchanges: If you wish to exchange an item, please follow the return hours below after which you can process and place a new order for the desired item:
  • Monday to Friday, 9:00 AM - 7:00 PM WAT
  • Saturdays 9:00 AM - 7:00 PM WAT
  • Sundays 9:00 AM - 7:00 PM WAT
• Damaged or Defective Items: For exchanges due to defective or damaged items, contact our Customer Support Team within 48hrs of delivery for assistance.

Gifts

• Gift Returns: If you received an item as a gift and would like to return it, please contact us. Refunds for returned gifts will be issued as store credit or as a refund to the original purchaser.