Unboxie Privacy and Data Protection Policy

1. Introduction

Unboxie provides AI-powered gift sourcing, packaging, and delivery services. In order to offer these services, we collect and process personal data from our users. We are committed to protecting your personal data and ensuring your privacy is respected.
By using Unboxie, you consent to the collection and use of your personal data as outlined in this policy.

2. Scope of Policy

This policy applies to all individuals whose personal data is collected, including customers, recipients of gifts, and visitors to our website. It covers all data processing activities, including collection, use, storage, sharing, and protection of data.

3. Personal Data We Collect

• Contact Information: Full name, email address, phone number, and delivery address.
• Payment Information: Credit/debit card details, bank account details, or payment-related information (processed securely by third-party payment providers).
• Gift Preferences: Information related to gift choices, occasions, and recipient preferences.
• Usage Data: Information about how you interact with our platform, including device information, IP address, browser type, and website behavior.

4. How We Use Your Data

• Order Fulfillment: Processing and delivering your orders, ensuring proper gift sourcing, packaging, and delivery.
• Personalization: Tailoring gift recommendations based on your preferences and previous interactions.
• Customer Support: Communicating with you to resolve queries, complaints, or issues with your orders.
• Marketing: Sending you promotional content, newsletters, and updates about Unboxie (you can opt out at any time).
• Legal Compliance: Complying with legal obligations and enforcing our terms and conditions.

5. Legal Basis for Data Processing

We process your personal data in accordance with Nigerian Data Protection Regulation (NDPR) based on the following legal grounds:

• Consent: By using Unboxie, you provide your consent for us to process your personal data for specific purposes, such as marketing and personalization.
• Contractual Necessity: We process your data to fulfill our contractual obligations to you, such as delivering orders.
• Legal Obligation: We may process your data to comply with Nigerian laws and regulations, such as tax laws or anti-fraud regulations.
• Legitimate Interests: We process your data to improve our services and enhance your experience, provided these interests are not overridden by your privacy rights.

6. Data Sharing and Disclosure

We may share your personal data with third parties for the purposes outlined in this policy:

• Service Providers: We may share your data with third-party vendors (e.g., delivery companies, payment processors) who assist in providing our services. These providers are required to protect your data and use it only for the specified purpose.
• Legal Requirements: We may disclose your data to law enforcement agencies, regulatory authorities, or other parties when required by law or to protect our legal rights.

Unboxie does not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Security

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using industry-standard SSL/TLS encryption protocols.
• Access Controls: Access to your data is restricted to authorized personnel only, and we ensure that our staff and service providers follow strict data security protocols.
• Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. Once no longer required, your data will be securely deleted or anonymized.

8. Your Data Protection Rights

Under the NDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other purposes.
• Right to Data Portability: You have the right to request that your personal data be transferred to another data controller in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at hello@unboxie.ai. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Unboxie uses cookies and similar technologies to enhance user experience, track usage patterns, and deliver personalized content. You may adjust your browser settings to refuse cookies, but this may impact the functionality of the platform.

For more details, please see our Cookie Policy.

10. International Data Transfers

Unboxie is based in Nigeria, and all personal data is processed and stored within Nigeria. However, we may engage with service providers located in other countries. If your personal data is transferred outside Nigeria, we ensure that adequate safeguards are in place to protect your data, in accordance with NDPR standards.

11. Changes to This Policy

Unboxie may update or modify this Privacy and Data Protection Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy periodically.